Cancellation and Refund Policy

At Skilldon, a service provided by IEVISION IT SERVICES PRIVATE LIMITED, we strive to provide our users with the best learning experience possible. We understand that sometimes circumstances may change, and you may need to cancel your enrollment in a course or request a refund. Below is our policy regarding cancellations and refunds:

1. Cancellation of Enrollment: You may cancel your enrollment in a course at any time. However, the eligibility for a refund may vary depending on the timing of the cancellation and the specific terms of the course.

2. Refund Eligibility: a. 30-Day Money-Back Guarantee: For most courses, we offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with the course content or experience within this period, you may request a full refund. b. Exceptions: Some courses may have different refund policies due to their nature, such as live or time-sensitive content. Please refer to the course details or contact our support team for specific information about refund eligibility.

3. How to Request a Refund: To request a refund, please contact our customer support team at info@skilldon.com. Please provide your order details and the reason for your refund request. Our team will review your request and process it in accordance with our refund policy.

4. Refund Process: a. Credit Card Payments: Refunds for payments made by credit card will be issued to the original card used for the purchase. Please allow [X] business days for the refund to reflect in your account. b. Other Payment Methods: If you used a different payment method, such as PayPal or bank transfer, refunds will be processed through the same method whenever possible. Please allow [X] business days for the refund to be processed.

5. Course Access After Refund: If a refund is processed for a course, your access to that course will be revoked. You will no longer be able to view the course content or participate in any associated activities.

6. Changes to Refund Policy: We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review our refund policy periodically for any updates.

7. Contact Us: If you have any questions or concerns about our cancellation and refund policy, please feel free to contact our customer support team at info@skilldon.com.